At our store, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. You can just reply the email sent by customer service if there is anything wrong with the product and then we’ll take care of it (our customer service will email you to follow up the order after the order has been shipped).
The products are fine, but I changed my mind.
Products with no quality-related issues can be returned within 30 days of receiving your order. You will be responsible for all shipping fees. Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects within the warranty period. The warranty period of this product is 90 days. If the product doesn’t work, please email us with detailed problem and photos first and we’ll provide technical support to resolve it.
If Customer Service confirms the quality problem with the information you sent, we can offer you an exchange, new components for replacement or refund. We will be responsible for all shipping fees.
Damage or missing components
Our products are all brand new and inspected carefully before shipping. If you receive a broken item or missing part, please keep the original package and email the photos to us within 7 days.
Please attach following photos in the email so that customer service can resolve the issue sooner:
1. Photo of the outside and the stuffing inside of the package.
2. Photo can show the shipping label on the package.
3. Photo of the damaged item.
Where do I return the product?
US customers can return their products to our US warehouse. Customers from European Union countries can return to our European warehouse. Customers from other countries will need to send their products to our warehouse in China.